Terms and conditions.

1. Who we are and what these terms cover

The Roome app and the website roome-uni.com (together, the “Service”) are owned and operated by Roome.Uni Ltd (“Roome”, “we”, “us”), a company registered in England and Wales, company number 12673143, with its registered office at 14a Meadway Court, Rutherford Close, Stevenage, Hertfordshire, SG1 2EF.

These terms are a contract between you and Roome for your use of the Service. By creating an account or using the Service you accept them. If you do not accept them, please do not use the Service. Our Privacy Policy (roome-uni.com/privacy-policy/) explains how we handle your personal data and forms part of these terms.

We recommend you save a copy of these terms for your records.

2. What Roome is

Roome helps university students and applicants:

• find compatible housemates, through profiles and a compatibility quiz;
• find accommodation, through property listings gathered from third-party sources and partner providers, plus spare rooms listed by other students;
• connect, through chat and university communities;
• get help, through an AI-powered assistant (Section 6); and
• optionally set up shared household bills through our partner (Section 7).

Roome is free for students. There are no hidden charges and no payment functionality in the Service.

3. Who can use Roome

• To use Roome as a student you must be a current student or an applicant to a university, and at least 16 years old.
• If you are under 18, you can create an account, complete your profile and browse, but you cannot join communities or message other students until you turn 18.
• Looking around without being a student? Parents, guardians and others can sign up to explore the Service, but only verified students can message other users or take part in communities.
• You must register with accurate information about yourself and keep it up to date. Student accounts are verified against your university email address (or a university-issued code for pre-arrival applicants).
• One account per person, for your personal, non-commercial use. Letting agents, landlords and businesses may not register student accounts; if you are an accommodation provider, contact us about partnering instead.
• We may refuse, suspend or withdraw access where we reasonably believe these terms are being broken (Section 12).

4. Your account

• Roome has no passwords. You sign in with single-use codes sent to your verified email address or phone number. Keeping access to your university mailbox secure is therefore essential; tell us immediately if you believe someone else has accessed your account.
• You are responsible for activity on your account.

5. Housemate matching, listings and content accuracy

• Matching is a suggestion, not a guarantee. Compatibility scores are calculated from quiz answers and preferences. You always decide who to talk to and who to live with, and you are responsible for taking sensible precautions (meet people, view properties, ask questions) before committing to live with anyone. Roome is not a party to any tenancy or housemate arrangement you enter into and is not liable for how a match works out.
• Property information comes from third parties. Listings are aggregated from external sources and partner providers and refreshed regularly, but we cannot guarantee any listing is accurate, current or available. Verify details directly with the provider before making decisions or payments. Roome never asks you to pay for a property through the Service; treat any request to do so as fraudulent and report it to us.
• Spare-room listings and other content posted by users are the responsibility of the person posting them (Section 8).

6. The Roome assistant (AI)

The Service includes an assistant powered by artificial intelligence which can answer housing questions, search listings and suggest potential housemates.

• The assistant is automated. It is not a human, although our team may review conversations to improve the Service and to help where the assistant cannot.
• The assistant can be wrong. Its answers and suggestions are general information, not professional, legal or financial advice. Check important information before relying on it.
• How your data is used by the assistant is explained in the Privacy Policy.

7. Partner services (including bill splitting)

Some features link you to services run by other companies, such as shared-bills setup. These are separate services under the partner’s own terms and privacy policy, and your contract for them is with the partner, not with us. We are not responsible for partner services, though we choose partners carefully and want to hear about problems: info@roome-uni.co.uk.

8. Your content and conduct

Your content. You own what you post (profile, photos, bio, messages, listings, community posts). You grant us a non-exclusive, royalty-free licence to host, store, display and share your content as needed to operate the Service (for example, showing your profile to potential housemates). We will only use your content in our marketing with your permission.

Visibility. Your profile is visible to other verified students. Messages are visible to their recipients. Do not post anything you would not want other students to see, and be careful sharing personal contact details.

Conduct. You agree not to:

• pretend to be someone else, misrepresent your student status, or create fake accounts;
• harass, threaten, abuse or discriminate against other users;
• post content that is unlawful, defamatory, obscene, hateful or infringes anyone’s rights;
• use the Service to advertise or carry on a business without our written agreement;
• attempt to scrape, copy, reverse engineer or disrupt the Service or access other users’ data;
• use the Service in connection with any fraud, including rental fraud.

Moderation. You can block and report users, chats, and listings in the app. We may review reported content and remove content or accounts that break these terms. We do not pre-screen messages and are not responsible for what users post, but we act on reports.

9. Data sharing with your university

Partner universities receive aggregated, anonymised statistics only about how their students use Roome, as described in the Privacy Policy. Your university cannot see your profile, messages or identity through Roome.

10. Disclaimers

The Service is provided free of charge, “as is” and “as available”. We do not guarantee that it will be uninterrupted, error-free or that any content (including listings and assistant answers) is accurate or complete. We may change, suspend or withdraw features at any time; if we withdraw the Service entirely we will give registered users reasonable notice.

Nothing in this section limits your rights under Section 11.

11. Liability

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the law of England and Wales. If you are a consumer, nothing in these terms affects your statutory rights.

Subject to that:

• We are not liable for losses arising from arrangements you make with other users or third parties (including tenancies, house shares and partner services), from reliance on listings or assistant answers contrary to Sections 5 and 6, or from events outside our reasonable control.
• We are not liable for business losses. The Service is for personal use.
• As the Service is free, our total liability to you arising out of or in connection with the Service is limited to £100.

12. Suspension, termination and account deletion

• By you: you can delete your account at any time in the app (Profile then Delete Account), or stop using the Service. What happens to your data on deletion is described in the Privacy Policy.
• By us: we may suspend or terminate accounts that break these terms, are fraudulent or fake, or where required by law. Where reasonable we will tell you why.
• Accounts also wind down naturally at the end of your studies, as described in the Privacy Policy.
• Sections that by their nature should survive termination (including 8, 10, 11 and 14) do so.

13. Changes to these terms

We may update these terms, for example when we add features or the law changes. For material changes we will give you reasonable advance notice by email and/or in the app, and the app will ask you to accept the updated terms before you continue. The version and effective date always appear at the top. If you do not accept updated terms, you may delete your account; continuing to use the Service after the effective date means the updated terms apply.

14. General

• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland you may also bring proceedings there).
• If any part of these terms is found unenforceable, the rest remains in force.
• These terms are personal to you and you may not transfer them. We may transfer our rights and obligations to another organisation (for example if the business is sold); your rights under these terms will not be reduced as a result.
• These terms, together with the Privacy Policy, are the entire agreement between you and Roome for the Service.

15. Contact and complaints

Questions, complaints, or legal notices: info@roome-uni.co.uk. For content complaints (for example something defamatory or infringing), include a link or screenshot and we will review it promptly.